Frequently Asked Questions

How long before my item is shipped?

Processing and shipping times will vary. Times listed below are in business days (M-F). Weekends and Holidays are not counted.

  • In stock items ship by noon the next day
  • Custom items ship within 3 days
  • Large orders - shipping time will vary

How long before my order arrives?

Shipping times may vary. I only ship to US addresses which could take anywhere from 2-14 days.

Do you ship internationally?

Not at this time.

I did not receive my item.

Shipping companies can run into delays or mark items as delivered prematurely. Most packages will have tracking information. Please contact us if you have not received your item 7 days after it should have been delivered.

Where is The Butterfly Scroll located?

We are located in Romeoville, IL. We also have a location in Naperville, IL.